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privacy policy

Privacy Policy

How we collect, use, and protect your personal information

Information Collection & Use

The Laundry Venue, uses and protects all private information that it collects for its customers, through sources such as Customer registration at store, Mobile application, or through its Call center.

Any information shared by users is used with consent for the fixed purpose. By submitting the personal information about yourself, you expressly consent in unequivocal terms that the same can be used in the manner deemed fit and proper in the given facts and circumstances.

How We Use Your Information

We use this information to give you customised services like:

  • Inform you about the status of your order.
  • Share new and attractive services that we introduce
  • Share offers and packages.
  • Research to get feedback from you on our services.

Communication Methods

Our means of reaching out to you would be any of the following:

  • Telephone call
  • Whats app message
  • Text message
  • Email

Guaranteed Cloth Protection Program

Guaranteed Cloth Protection Program protects customers against any damage/loss during the processing of item.

  • Get up to 10 times of order value of item as a refund in case of any damage or loss of article. In case of refund, the item under dispute will be confiscated by the company.
  • Get free re-processing in case of processing quality issue.
  • As a promotional offer, this protection program is at zero cost for our customers. However, it is applicable only for the orders for which payment is made through the The Laundry Venue mobile app.
  • Order value of item refers to the processing cost for the item after discount as per the The Laundry Venue Invoice.
  • Customers are requested to examine garments at the time of delivery. All damages, loss or quality issue must be reported within 7 Days of delivery. Any complaints received after 7 days of delivery will be null and void and will not be covered under this program.
  • All disputes are subject to the jurisdiction of Courts in Gandhinagar Only.

For any queries, contact our customer care at 84699 79900.

Privacy Policy

How we collect, use, and protect your personal information